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Club Regina Cancun

Blvd. Kukulkan Km 20.5, Hotels Area, Cancun, QROO, CP 77500, Cancun
Park Royal Hotels & Resorts
8.0 (137 yorum)
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Experience a serene getaway at Club Regina Cancun, where the stunning beauty of Mexico awaits you!Relax by the PoolsDive into relaxation with not one, but two outdoor swimming pools, perfect for soaking up the sun or enjoying a refreshing swim.Savor Delightful DiningIndulge your palate at Restaurant Inizio, where authentic Mexican cuisine takes center stage. Enjoy casual bites at our café or unwind with a drink at the bar/lounge or poolside bar.Comfortable GuestroomsOur well-appointed 69 air-conditioned guestrooms feature cable television and cozy amenities, ensuring a restful retreat after a day of exploration.Don't miss your chance to experience paradise—book your stay at Club Regina Cancun now!

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Blvd. Kukulkan Km 20.5, Hotels Area, Cancun, QROO, CP 77500
Cancun, Meksika - CP 77500

Otel Özellikleri
  • 24 saat açık resepsiyon
  • Kapıcı hizmeti
  • Asansör
  • Hızlı giriş/çıkış
  • Hızlı çıkış
  • Fitness tesisleri

Misafir Yorumları (100)

annabellel692 10.0
Great time had by all!!!!
My sister and I stayed at the Club Regina and we had a wonderful time! We loved playing bingo every day, riding bikes with Alphonso, karaoke, water aerobics with Alphonso, and our room was right on the water and amazing!!! The location is super great as it is on the south end of hotel row. You can catch the bus almost in front of the hotel - which is awesome! You should go on the bike rides as they are very safe and Alphonso takes you further south - away from the bustle of things and it is very relaxing! Oh and the bartenders are wonderful too!
02.04.2026
uglypotato16 10.0
Good
We stayed at the hotel only for a night, however, I liked the interior. The beach from the hotel is amazingly beautiful. In the morning, ordered coffee & pancake for kids, good quality. Overall, I was happy with the one night stay.
18.03.2026
beatrizgU3138WZ 10.0
Regina Cancún
We had a very good experience with Charly and David
14.03.2026
docLosAltos_CA 8.0
A Mini Resort among the Giants
My first impression as I entered the hotel was it is better than what I expected. Our room was pretty big, two rooms with a kitchen and dishwasher. We could have easily spent a couple of weeks without feeling cramped. There was a nice balcony to sit and relax even in our garden facing room. Rooms and the beds were clean though some better maintenance would certainly do the hotel good. It is difficult to maintain hotels by the seashore. The pool, seaside area and the beach were easily reachable. No need to walk too much through a big hotel. I would call Club Regina a boutique resort after having seen other monster resorts. We liked it. There is a restaurant attached to the hotel for formal dining. Good, personalized service but we felt it was a bit slow. Hotel front desk was pretty much unreachable. I had to reach them on two different occasions and gave up.
11.03.2026
Mark7816 10.0
Club Regina - February 2026
This is a favorite resort of ours. It is somewhat small, but very personal. It's very easy to get around the resort and to the beach. The housekeeping staff kept our room clan and tidy. Claudette Contreras at the front desk is also so helpful and friendly in getting us all set with our arrangements.
04.03.2026
Q5392EEmarlenen 8.0
A gem of a small resort at the far end of the hotel zone.
My husband and I have enjoyed this resort for the past 7 years. It is an older property, but clean and quiet, located on a section of lovely beach that is calm enough to swim. One of the best parts of the hotel is their kind and friendly staff. A shout out to Claudette who goes above and beyond to make sure our stay at Club Regina is perfect every year!
28.02.2026
Polly4449 8.0
ROOM REQUEST
Hi! Weare ARRIVING: FEBRUARY 28, 2026 How do I request a room? I would like to get suggestions for a ROOM REQUEST: I heard construction is happening. PLEASE... 1) NOT near noise and construction 2) Ocean FRONT ROOM RREQUEST 3) RENOVATED NEW ROOM if possible. 4) Can you put me in touch with the right person please. Thank you soooo much for any suggestions? We are really looking forward to coming to your resort. Can't wait! Paula
17.02.2026
jonathanjamescorbett 6.0
Small friendly resort right on the southern tip of the hotel strip ( next to the Westin).
The resort is very dated, but overall clean and well cared for. The staff were very friendly overall. Transportation up the strip is great as the local buses turn around a few yards from the entrance. The food is reasonably priced although fairly average in quality. The ocean view is magnificent and the outside pool area is good, although they have no sun beds on the beach itself. As long as you accept the resort for what and where it is you should enjoy your stay
17.02.2026
marcgU5412XX 10.0
Regina Cancun
Royal Holiday bought Raintree and has begun the improvements. Still peaceful and a beautiful beach. Will be coming back
03.02.2026
StuartBoardman 6.0
Comfortable
The unit was clean and comfortable, but is quite dated and should be renovated. The facilities are acceptable and the staff are responsive and friendly. The added check-in cost are absorbatant.
10.01.2026
AMLoveTravel 6.0
Spacious Suites, Great Staff - BUT Definitely Needs Updates
We stayed at Club Regina Cancun during New Year’s Eve week in a two-bedroom suite, and space-wise, it was great. The suite could easily sleep six people, and when we arrived, the pull-out bed in the living room was already set up for us. The kitchen was fully stocked with cookware and utensils, which made it super easy for a longer stay. One thing that really caught us off guard, though, was being charged around $400 CAD at check-in for local taxes. For a one-week stay, that felt pretty steep and definitely something I wish I had known about in advance. The resort itself is located at the very end of the Hotel Zone, but getting around was actually easy and cheap. There’s a bus stop right outside the property, and for just $1 USD each way, you can get to the main strip in about 20–30 minutes depending on traffic. We stopped at Selecto Chedraui on our first day to grab groceries, which worked out perfectly. The staff here were honestly lovely - everyone we interacted with was pleasant and kind, and I have zero complaints about the people working at the resort. That said, I’d still give Club Regina 3 stars overall, mainly because the property is showing its age and could really use some updates. One of the sink faucets was leaking, one of the showerheads sprayed water everywhere, and the railing outside our suite had visible rust and deterioration. We also noticed ants around the sink and dining table. These felt more like maintenance and management issues rather than cleanliness problems. I do want to give credit where it’s due: the housekeeping team did an amazing job. The suite was clean, and it was clear they were putting in the effort. We didn’t end up trying the on-site restaurants, but every staff interaction was positive. The beach area was well maintained, and we never had trouble finding lounge chairs, even during a busy holiday week. Overall, Club Regina Cancun offers spacious suites, friendly staff, and easy (and cheap) transportation — but between the surprise taxes and the need for renovations, it’s a stay with some definite pros and cons.
09.01.2026
D2105LYmikeg 10.0
Would definitely stay there again - clean, large room with all amenities.
We booked the resort on travel points and the room was huge and had everything we needed (and more). It was great to have a kitchen that we could cook in so we didn't need to go out for meals. The staff were friendly and helped us with everything from basic directions, arranging taxis and even arranged last minute transportation from the airport to the hotel on arrival.
08.12.2025
chohlsson 10.0
Priceworth hotel without all inclusive
This is a very familiar and personal hotel, near the end of Zona Hoteleria in Cancun. It is an advantage for the excursions, to come home early. They have not all inclusive as a claim. The hotel has everything you need for a comfortable stay like bar, restaurant, pool with a lot of personal entertainment, minishop and a well equipped gym.
03.12.2025
mdgodeau 10.0
Our November holiday
We have been coming to this resort since 2012 as the location on the beach is fantastic. This resort is away from the crowded downtown area, so it is definitely more relaxing and quiet. The staff have always been so wonderful with their friendly, helpful and accommodating attitudes. We will definitely be returning to this resort
26.11.2025
bluebeebee 10.0
fun
been coming for years and always enjoy. close to airport. bus is easy to get around. nice staff and clean place
25.11.2025
O9604ZRricks 10.0
No high pressure, the product sells itself
Royal Holiday club vacations. Excellent Experience with Ecker Sanchez and Cynthia Tello, we happily dumped our timeshare and joined the club, amazed at the variety of top-notch properties throughout the world, and the affordability of the program, plus many additional benefits. There was ZERO high pressure sales pitch, it was all clear, smooth and comfortable throughout, their offices are high tech, very welcoming atmosphere. We went to Club Regina in Cancun.
08.11.2025
donnalE6908BW 6.0
Raintree at Cancun
Older building and out of the entertainment as well as restaurant areas. Building was being painted. So there was a strong odor of paint and cleaning fluids in our bedroom/living space.
23.10.2025
Jim Peter Andree 10.0
Kitchen
30.08.2025
Susana 8.0
Las instalaciones son un poco viejas pero el lugar está muy recomendable servicio muy bien solo que la playa está muy afectada ya no es lo que solía ser
27.08.2025
Raj 10.0
Had Good Time
We had a good time there. Property is at good location with ocean view however it is bit outdated rest everything is good here specially the price on which we booked make sense to stay here.
03.08.2025
Michelle 10.0
Our favorite Cancun stay
We love Club Regina and especially their buffet breakfast and ocean view.
28.07.2025
Daniel 6.0
Great Staff !
I stayed 6 nights. The property is a good value and the staff is excellent, friendly, and very attentive. The pricing on alcoholic beverages is excessive and feels like Vegas. The rooms are good. However if you are on the street side , you will hear traffic. Biggest complaint was the moldy, mildew smell coming from the Air conditioner, I was waking up with headaches from the mold. I finally resorted to turning it off, and it was better. The room stayed cool enough because I was on the bottom floor. This is a problem with high humidity climates and older buildings. Being on the bottom floor did come with disadvantages of hearing activity above me. The staff is awesome. Next time I visit I will stay pay more money for a 4 star newer property. The whole mold issue is a deal breaker, I also smelled it in the Gym Area, so you know it's moldy through out the whole building vent system. They did send a tech out, and he put some deodorizing tabs in it. But that's only a band -aid for smell, and did not kill the mold, so know your breathing deodorizing fragrance and mold.
17.07.2025
Sunshine42792 10.0
Family Vacation
Warm welcome, this property is extremely clean, pools are very clean, rooms are very comfortable and quiet. Love the location at the south end of the Hotel strip. Local buses are very easy to use for transportation along the hotel strip area, plus the ferry terminal to go to Isla.
24.06.2025
O8854OTrogert 10.0
Raintree's Club Regina Cancun
A thoroughly enjoyable trip for our family. The resort was very nice and easily accessible from the airport and to dining, shopping and hanging out.
16.06.2025
595cathyc 10.0
Quiet, Welcoming and Relaxing
Our stay at Club Regina Cancun truly exceeded our expectations. Photos on line don't do it justice. It is a smaller resort but big on service. The staff is very friendly and welcoming. There are lots of activities available but nothing is shoved at you. You are free to relax and enjoy the pools or the beach. We had a wonderful week!
18.05.2025
Ian 10.0
absolutely perfect!
12.05.2025
keitheU2932TA 8.0
Bang for the buck!
This was a friends vacation with another couple; we purchased this vacation from a fundraising event. We were intrigued with this property as it had a kitchen and both couples enjoy cooking some without spending money on restaurants. Upon first arrival we found the property to be away from the hustle and bustle of the Hotel Zone; this was a plus for us as we are not partiers, but enjoy relaxation. The property was clean and neat, we were greeted by hotel staff immediately and with a smile; check in was great. The room was clean and ready for us, decorated with the standard mexican vacation design. The property is older and really could use an upgrade; if you are looking for a five star property, this is not the one, but it is clean and nice. The staff were amazing,as we find in most of Mexico, they love tourists. Overall we would stay again, and do recommend it if you want a simple place to relax.
11.05.2025
Jessica 10.0
Beautiful establishment…. Amazing hotel
08.05.2025
theresal142019 10.0
Very Nice resort
We really like this resort. It is more intimate than the larger resorts and it feels like you get to know staff well. It is a bit dated, but they do a great job keeping it up and it is very clean. The price of the morning buffet is reasonable and very good. The other food available is at the pool bar and is also very good with happy hour specials every night for food and drink. I do think they need more help at the pool bar as it takes quite a while to get drinks and food. But the staff takes care of all the beach area too. It has public transportation that comes right to the end of the resort drive and goes all the way down Cancun Strip. Ony $1.00 American per person each time you get on. I do wish they had regular Bingo for their older guest. They play a Mexican version with pictures but is has to be done in Spanish as it is fast and so they don't have time to translate. But they do have blackjack every day and that is fun. The recreation staff was so very friendly and helpful and really everyone was so nice and helpful and we felt very safe too. This is one of our favorite resorts.
28.04.2025
kdsrme2025 8.0
Nice quiet place
We have been traveling to Club Regina for many years, the resort is smaller than most resort, we love that. The employees are very friendly.
25.04.2025
Andre 10.0
People were very eager to help. Kind. Patient. Room was excellent. Facilities were excellent. 10 10 recommend
22.04.2025
kimtU5638IK 10.0
Recommended
Clean and so friendly. Cute hotel with unique features. Activities are fun. Would have been good to know they do not rake Discover card. Our balcony did not face the ocean but that allowed us to have great view of sunset!! Would definitely stay again.
22.04.2025
Abraham O 8.0
Closer to the airport but away from the crowd.
Location is good if one prefers an accommodation away from the crowd. Bed was made and towels replaced everyday. Clean room overall.
21.04.2025
Luis 10.0
Quiet and clean !!!
19.04.2025
JunjiS1 10.0
Near to the airport, great spot for joining tours to south and west
This is not a all-inclusive hotel, which is perfectly for us who wanted to join external tour activities. Because the hotel is at the south peak of the area, the tour company usually picked up at the latest (meaning you can sleep longer) and drop us at first (meaning you can get to your room at earliest). The hotel service was great. The staffs were very kind and were patient to listen to my poor Spanish conversation. The restaurant also provides reasonably priced dinner and buffet breakfast.
07.04.2025
ericjohnston711 10.0
Club regina
This resort is not a giant place . It’s smaller resort that makes it intimate. They have a nice beach front property. But the biggest thing here is the top notch service that they provide. They know you on a first name basis and treat you well . Also I always felt safe at the resort with no issues what so ever.
07.04.2025
mmorais 8.0
Great anniversary trip!
Club Regina is located at the southern point of the Hotel Zone. Very nice resort and we had a great room by the ocean. Centrally located to anywhere we wanted to go. They need to improve the insulation in the rooms because being so close to the ocean brings moisture. However, we were very lucky to get a great room facing the ocean! The restaurant is ok, but needs to improve the menu options and the breakfast buffet. Overall, a very good anniversary trip to Cancun!
07.04.2025
Val 6.0
Good - Gorgeous ocean, A/C worked well, large suite with kitchenette, local bus stop close by. Not good- Windy so red flag all week, suite had strong, musty smell, mechanical noises, door rattled, resort fees, construction so part of pool closed, dark, winding, hot and open to outdoor hallways, restaurant not great, the suite was a timeshare but didn’t realize it as Expedia didn’t tell us. Front desk woke us twice offering free breakfast we were told by others was for presentation.
06.04.2025
Edwing Amilcar 10.0
Loved the restaurant and the customer servuce from everyone was amazing!
05.04.2025
Daniela 8.0
The hotel staff was extremely helpful & the property was extremely clean. I removed a star bc tfw food in the restaurant was subpar & the service, while friendly, was extremely slow We waited more than an hour for our food.
05.04.2025
Alejandra 10.0
We had a great time! Staff is friendly and helpful. The room was spotless. Everything was perfect, my only comment is that some things, like the fridge in our room, was a bit outdated
03.04.2025
Jeffrey 6.0
The view is excellent, the hotel has direct access to the beach, and from the room you get to see the sunset. But the hotel restaurant's food is bad and takes too long to prepare, I find walking to the convenience store to buy some tacos to be faster and better.
01.04.2025
Jorenda 8.0
We came to celebrate my husband’s 50th birthday and our stay at Club Regina was an amazing one, we had a very relaxing stay which we all need after the harsh winter weather. Our room is very clean and spacious, I loved that we have 2 separate rooms and bathrooms but it could have been much nicer if we have the view of the Ocean. The staff are very friendly and helpful especially Antonio ( I hope it is the right name), he helped us booked a private van to go to Tulum which saved us some money and definitely a lot of time than if we took the ADO bus. We’ll definitely stay here again!
31.03.2025
Nael 8.0
Area- I had a calm nice five days at Club Regina. The location is the furthest away form the Hotel Zone (North) which nice to have if you are not looking to party every night. Service- The service is great, the staff is kind to us and accommodated to all our needs and questions. Facilities - I wish the front desk warned us about the pool was half closed as of some construction on the last floor that looked un safe. Meaning we didn't feel comfortable using the Pool as the second day we heard a BANG! as some heavy debris from their rooftop fell on the pool. Food- Not gonna lie they had one server and one cook. the pasta we had was Dry and they just added the sauce on dried pasta. The second order was a spaghetti and also was dry and No meat as noted on the menu. We decided to eat somewhere out of the facility. Took the bus R1 - R2 as they go north and south it was easy to hop on and off and try different restaurants
27.03.2025
Sylvester 8.0
Was please with my it supposed to been a ocean view but got a garden view wife was not happy
27.03.2025
Rene 10.0
Although there was some unexpected construction going on, the staff and service more than made up for any inconvenience. There are also some good dining options within walking distance. Thank you and look forward to returning.
26.03.2025
eforeh365786 4.0
Old and Outdated Room
The room desperately needs renovation, old and rundown, not clean! AC not effective at removing moisture, runs continuously and noisy. Bed hard. Room smells. Overpriced. Common areas nice, food at outdoor restaurant good. Beach great!
25.03.2025
Juana Anguiano 10.0
It was great experience
22.03.2025
rligorsky 10.0
Cancun March 2025
Excellent resort. Very comfortable, secure, and welcoming. the beach was great. Only issue for us was breakfast and dinner at the resort. we wanted outdoors. Only choice was indoors
16.03.2025
Tiffany 10.0
One of the best resorts. Calm , relaxing atmosphere and amazing food. The staff are super friendly and every room has a personal jacuzzi tub on the balcony.
16.03.2025
gevance 10.0
Cannot recommend strongly enough
We had the most incredible vacation here. The crew and cooks made our every wish come true, with coffees and piñas and meals on the beach. Every whim of ours and beyond was taken care of; lounge chairs brought to the beach, a market for all our needs, incredible food and drinks, beautiful sea and pools, guidance for restaurants and exploring, security and safety and comfort.. I truly could not recommend this place more and we already miss being there so much. It was wonderful. We asked for 1 or 2 beds and were given a 2bed-2bath with a jacuzzi, balcony, kitchen and dining table for our original price. Money-wise, we got much more than our value for the money we spent with rooms, food, etc. throughout the week. Ximena makes the best morning coffee and crepes! We miss her!
15.03.2025
ramblingman2018 10.0
Smaller boutique resort
This an older resort on the beach of Cancun. It was clean and well kept, but building needs updates. Two pools (smaller in size) but no problem with getting chairs on the beach or around the pool. All within an easy walk on resort. Access to the city bus, is just outside the front for a trip to grocery store or other excursions in Cancun. Has all typical activities (aqua gym, karoke, zumba, card games, bingo and tequila tasting for quests. Enrique and his co-worker are amazing, always making sure to include any one in this family friendly environment. Can't say enough about all the staff. If you have a question or issue, just let them know and it will be taken care of. Workers take pride in giving the best vacation time at the resort. The only reason I gave the room 4/5 was because it has older furnishing, but was very clean. Would stay here again. Really enjoyed our time there.
11.03.2025
ASAPNorthCarolina 4.0
Run don't walk
Really pretty sad. Repairs are marginal Nice staff but really. They charged us $250/US per week for extra fees. Some unexplained taxes and that is ridiculous We have stayed in resorts all over Mexico and NEVER faced this kind of cheap. Believe meI won't return
09.03.2025
Mark7816 10.0
Club Regina - February 2025
This is a favorite place of ours. It's relatively small and laid back. Very restful. It's not for everybody if your wanting lots of activities and lots of food locations. It's a bit limited. The beach is perfect!
07.03.2025
Janet 8.0
Eat nearby. Great seafood options. Also the kitchen by the pool was great for lunch.
04.03.2025
Craig 6.0
two night stay
quite place near the bus stop, which is a short ride to the hotel zone. seemed okay, hot shower and comfy bed.
02.03.2025
FrankM2205 8.0
Cancun Club Regina
Older building. Not every room has a view. The room was comfortable enough and the staff was nice. One of the pools is shaded most if the day in Feb. There are plenty of beach lounges but they get “saved” very early in the morning. We got down by 8:30 and never got a front row even though most were still empty. Not a lot in walking distance, but there is easy access to busses.
11.02.2025
945annn 8.0
Lovely small beach resort
This is a very well maintained property with great beachfront. Room was comfortable and clean. Staff were wonderful! Would definitely recommend.
03.02.2025
Gail 10.0
Great staff
01.02.2025
787SteveB787 6.0
Great location, needs work
We traded into this resort through a timeshare exchange. This was the highest standard a Gold Crown resort. The property itself, pool, and beach were lovely and the staff was top notch. We had a one bed suite, facing the pool and ocean which was very nice though the weather wasn't cooperative. The bedroom accommodations were nice and the bed was comfortable. The living room not so much, with rust and mildew on sofa, rust on most metal surfaces and mildew on kitchen ceiling. Its easy to understand why this occurs as the ventilation and seals were poor letting in humidity. The living room also lacked basic furnishings such as a coffee table (which was requested and received a very beat up one) and any lamps. We enjoyed the accents leading to a Mexican feel not just a cookie cutter condo. We did a couple of activities on site and the staff were great. The pool staff were very attentive. There is daily housekeeping service to exchange towels, make bed and take out garbage. We rented a car and did our own grocery shopping. Don't depend on locals understanding or speaking English even though this is a resort area. We used google translate a lot. Highly recommend Fred's Seafood restaurant. Would we return to this resort? Probably but would be in contact ahead of time to ensure furnishings were updated.
31.01.2025
William 10.0
It was fine. We’ll be back.
31.01.2025
Jose 10.0
Staff was excellent the hospitality was awesome if anything was wrong this really made up for all when on vacation you deserve to feel welcomed and happy and this is exactly how we felt here
29.01.2025
Crystal 10.0
All around perfect for our family of 6! Thank you!
10.01.2025
william 4.0
Trouble getting acceptable WIFI in rooms and common areas. Food quality and areas were below average for the price. Nothing close by for food or entertainment. Ok for kids and old people and I'm 75 and wouldn't stay there again. Not my kind of place for a vacation, did have a nice looking beach, but windy and high surf during my two day stay
05.01.2025
Arley 10.0
The staff here is incredibly friendly and helpful, going above and beyond time and time again.
03.01.2025
Hiroshi 10.0
facility is good. also room size is bigger than other hotels. very good for family.
02.01.2025
Brian 6.0
Friendly staff and the food is good. The “resort fee” is off putting. If it’s mandatory why add it later…unless they are trying to trick people into thinking the hotel is less expensive than it really is. Pretty sure that’s the case.
31.12.2024
Balaji 8.0
Excellent property. Quiet with great facilities. Included breakfast spread was very good as well. Eligio and the lady at the egg counter take care of their breakfast guests very well. There is a bus stop very close that takes you anywhere for 12 pesos.
30.12.2024
Paula D 10.0
The staff at the hotel was absolutely fantastic. The hospitality was over the top. The only thing I would do different is stay LONGER! It is at the south end of the hotel zone, so there isn’t anything close by for shopping or groceries, but the walk is great and you can always find a cab to get back. And there is a taxi pool at the end of the driveway.
29.12.2024
Kristine 10.0
Very friendly and helpful staff. We had one issue with a bed which was fixed immediately. Rooms were clean and quiet, and everything worked as it should. The only reason I’m giving for stars out of 5 is we could never seem to find the bar open.
28.12.2024
Kenia 10.0
I had a relaxing time
16.12.2024
Andres 8.0
Basic, simple, old, but comfortable
14.12.2024
Olivier 10.0
The property is very clean
10.12.2024
Betiana Cortes 10.0
The place was great, the s taff was very nice, the only issue is that the place is not veryy good sound proof as you can hear peple on the hall. But I will come back dor sure!
08.12.2024
Ruthdarys 8.0
Better than expected! Need a renovation in the pool chairs and decoration but its very clean and has all the necessities like gym, pool, beach, restaurants, bar, coffee shop, mini market. The staff is very friendly, they even decorated my room for my anniversary without extra charge. The food was reaaaallly good all the time. Location is perfect
16.11.2024
Josh 4.0
This property is somewhat misrepresented online. The rooms are not nearly as well-lit or well-equipped as they appear in the images provided here. The rooms are darker, the furniture and appliances (e.g. mini fridge) quite old. The restaurant quality is extremely sub-par. The coffee served at breakfast was so astringent it smelled like rubbing alochol and made us sick. Additionally, Expedia listed a Studio suite for 2 people with an ocean view, and charged extra for the ocean view. While we realize that is a request, the resort notified us at check in that they dont have any rooms at all for 2 people with an ocean view. All the ocean view rooms are larger. Expedia essentially charged extra for something the property doesn't offer. The staff are not particularly friendly either, often appearing annoyed or bothered to have to help a guest. We requested fresh towels that never came, and drink service by the beach is incredibly slow. Wait waited over 20 minutes between being acknowledged by staff and someone coming to take our order - we thought they forgot about us. This property is clearly very old and in need of renovations. Sliding doors in our room were warped and did not slide easily. The shower leaked water all over the bathroom floor, despite it being a dedicated space in the bathroom. The windows in the room did not latch properly. The rooms only have a handle lock, and no secondary chain or deadbolt. Overall, the experience was pretty bad.
23.10.2024
Precious 2.0
It’s not worth the money.
04.10.2024
Jessica 10.0
This was our second stay at Club Regina and I'd go back again in a heartbeat! The customer service is hands down the absolute best, they are so helpful and accommodating. We stayed in the 2 bedroom, 3 bathroom with living room and kitchen; I love having plenty of space for everyone. The poolside bar has great prices and makes everything fresh when you order, we enjoyed every meal and drink that we had. They have many activities that were so fun! The kids made bracelets and painted seashells, we all played bingo, they played blackjack, had a bartender class lol and karaoke. The cafe has a great variety of specialty drinks and snacks, she makes your crepe and churros when you order so that they are hot and fresh! The beach is beautiful, pools are clean, and there were so many loungers with umbrellas that you never worry about getting a spot. The massages were phenomenal. Jimena kept our space clean and stocked, was always attentive if we needed her, and found my daughters phone in the room after we checked out and rushed down to catch us! Every single host was amazing and friendly. Our time went by way too fast because we had such a wonderful stay at the Club Regina!
02.09.2024
Mary 8.0
Staff are very accommodating and friendly. The rooms are being clean everyday.
11.08.2024
Imelda Priscilla 10.0
Áreas muy limpias y buena ubicación
07.08.2024
Diana 10.0
Not a huge place, easy to access beach just a few steps, restaurant in front of the beautiful sea, excellent breakfast love this hotel.
05.08.2024
Mireya 8.0
We really enjoyed our stay here. Will definitely be back.
04.08.2024
Ana Maria 10.0
Beautiful beach , great service
16.07.2024
Yvette 10.0
Nice small hotel.
10.07.2024
Michael P 10.0
Honestly, the best thing about this place is everyone is SO KIND!!!!! They are all helpful and much nicer than some of the more high end resorts we’ve stayed at! They go out of their way to try to accommodate and make it fun!
27.06.2024
wing sze 10.0
Not crowded, nice and friendly staffs.
13.06.2024
Moramay 10.0
It was a pleasant stay, will definitely go back
12.06.2024
Deb 10.0
Location is beautiful and staff is friendly and very helpful.
12.06.2024
wing sze 10.0
Reasonable price and have a nice pool
07.06.2024
Zachary 10.0
They were friendly and helpful. Didnt have to leave the resort much. They also provided free entertainment like bingo and shows.
21.05.2024
Helene 2.0
Unsanitary water in room
28.04.2024
Solange 10.0
Beautiful
27.04.2024
Esilda Maribel 2.0
No me gusto que llegue al hotel y ni si quiera te ofrecen una botella de agua en la habitación llegue tarde al hotel tenía que tomar una medicina y me dijieron que tenían una tienda pero estaba cerrada
11.04.2024
Shobha 10.0
Overall we had a good experience and the vibes were good in the hotel!
04.04.2024
Verified traveler 6.0
Construction through 2026?
Hotel is undergoing construction and renovations. If you’re looking
03.04.2024
Leslie 8.0
Disappointing on Expedia’s part that the room I booked showed all ocean view rooms of the club suite but the room I got was Lagoon view. Disappointing because many of the rooms say “lagoon view” so I did not book a lagoon view room. I booked a room with all of its photos showing a view of the ocean but that’s not what I got. And when I checked in, they said it’s not their fault, it’s expedias.
01.04.2024
Nury 10.0
This property is extremely good the room has a lot space is like apartment
31.03.2024
Verified traveler 8.0
Plesant stay
Everyone was very friendly and welcoming. The food is good and they have wonderful drinks. This is an old property, the ac caused humidity in the rooms to the extent that the floors were wet!
28.03.2024
Marlene 10.0
Everything was perfectly right. Even though a lot of them cannot speak English, they are trying their best to explain what’s are you trying to say/or do
25.03.2024
Ofelio 8.0
Location is good. Public transportation available. Spacious and clean rooms. Beachfront is great
22.03.2024

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