We have been coming to this hotel for many years, and we absolutely love the service and the staff. However, this time the room was very dirty. There was visible dust and dirty carpet. We have brought it to the attention of the front desk and hope they deep clean the rooms.
23.09.2025
Best stay in Rome
Absolute wonderful staff , could not have been more
attentive!
12.08.2025
We travel a lot one of the best hotels we’ve ever stayed in
05.07.2025
First class property with excellent staff
25.06.2025
We loved every minute of our stay.
16.04.2025
great location
19.10.2024
Beautiful property. Excellent service. Great help from concierge staff, especially Daniel.
09.07.2024
An amazing experience in Rome. The very best Hotel.
04.07.2024
Amazing vacation
11.04.2024
Loved the view of Rome from the 7th Floor patio
08.04.2024
Very friendly and accessible hotel in a great location.
02.12.2023
It is the best service of any hotel in Rome. The staff is professional, friendly and extremely helpful. The hotel and accommodations are first class. Location is perfect. This Hotel and it’s entire staff made my trip nothing other than a perfect dream come true. I will return again and again.
21.11.2023
Perfect hotel; cannot be any better service or ambiance.
31.10.2023
Best service ever. !
09.09.2023
It’s a nice property and a great location. Room clean and nice but needs some improvements particularly technology. They significantly mischarged me for a car they booked which I caught and took a while but they corrected. This is hotel that charges top dollar but is stingy with water in room looking to get you for a few extra dollars
08.07.2023
Simply wonderful! When in Rome, I’ll never stay anywhere else.
18.01.2023
One of the best hotels weve ever stayed in. Perfect doesnt describe the overall experience. I would not visit rome without staying here at any price. Best staff. Best service. Best location. Period.
30.09.2022
This the most gorgeous Hotel in Rome, at the very top of the Spanish steps. The staff is amazing, super excellent service, the rooftop patio has the best view in Rome.
16.09.2022
Fabulous stay at the Hassler! Five stars on every level. Perfect stay for my vacation-
will definitely return next summer!
????❤️
09.08.2022
Wonderful property, excellent service, great amenities, great food, live piano music beautiful atmosphere. Loved it will book without a doubt when I return
06.08.2022
I really like the feeling of the hotel. Staff efficient, kind and friendly. The second time I stayed there, I got a remodeled room, and it was really comfortable. Definitely staying again.
12.07.2022
There simply is no better hotel and location in Rome.
07.07.2022
Best place to stay in Rome!! Hassler has it all, location, 5 star staff and service!! Love it! We will be back next year for round 4.❤️????☀️
20.06.2022
A very funny prompting question. This is one of the world's great hotels and it lives up to its reputation. Enormously expensive and worth it for a day in the lap of luxury overseen by attentive staff. My only quibble - and it is small- is that wait staff in the restaurant are a bit heavy handed on complimenting diners. Dial it back a notch and the issue disappears.
13.06.2022
Absolutely beautiful hotel. Room was wonderful and spacious. The staff was extremely helpful and very friendly. In a great location as well!
17.05.2022
Great location.
Wonderful staff.
27.04.2022
Winter Break in Rome with Teens and College Kids
Beautiful hotel. We typically stay in more historic area but wanted to stay in a different/nighttime busier area with our teens and college age students looking to explore in the evening. Hassler was well-located with great food and shopping nearby. Staff was excellent. Gym terrific. View from gym and the rooftop terrace exceptional.
04.01.2022
Prestige location, renovated room, beautiful Michelin starred restaurant, and amazing concierge service. We enjoyed our stay very much.
03.12.2021
The service was tremendous. The roof deck for drinks was particularly special. The staff were very attentive.
27.09.2021
Absolutely fabulous. This is one of the most fantastic hotels in Rome. Do yourself a favor and check in!!!
21.09.2021
Amazing Hotel in Rome - probably the best!
We stayed twice on our most recent trip to italy and we had a truly fantastic experience. Service is top notch, the concierges (especially Christian) went above and beyond and truly showed the meaning of what a concierge is.
09.08.2021
The property is beautiful and the staff is very attentive. The only disappointment was the roof dining. There is no shade and it is very small. I would not recommend it.
07.08.2021
Always wonderful
This hotel only gets better with age( 128 yrs old) I had stayed here in the late 80's and was so presently surprised that the hotel was better than before!
Th rooms are great, service amazing and food a treat!
Look forward to going back !!!
12.07.2021
Best hotel in Rome
Excellent property right by the Spanish steps. Magnificent rooms, and excellent service despite the pandemic. Well done Hassler! Pure luxury.
17.10.2020
Extraordinary
It was extraordinary the place, food and location.
20.02.2020
The service and breakfast was superior in this hotel.
29.07.2019
There is no better place to stay in Rome.
The roof top terrace has the most amazing views of Rome.
The restaurant on the roof has a view that shouldn't be missed, I highly recommend catching the sunset with dinner and wine. The food was amazing and we enjoyed everything we tried. Please bring a jacket and a nice shirt if you are coming here, as this is a very special Michelin Star experience to eat here.
The staff of the Hassler Roma are there for you and it starts from the moment you get off the plane. If you book at drive through the Hassler, you will find a man waiting with a sign that has your last name on it as you finish clearing customs in Italy. He will help you with your carry on luggage and assist you to your bags to retrieve them from the baggage claim. He will get them on a cart and lead you out of the busy airport to a driver from his company that is waiting for you. After the introductions you will say goodbye to him as your driver will take your luggage and lead you to the Mercedes Van.
The staff checking you in are very friendly as they answer guests questions. I saw them pointing things out on maps a few times to help guests that had questions.
The bell hop and doorman are very friendly and outgoing. Also great at answering questions all day and and night from guest and tourist's wandering over from the Spanish Steps.
I saved the best for last, the house keeping staff.
Simply the best I have ever had, friendly and a fantastic attitudes.
Thank you.
02.07.2019
Old world beautiful hotel,quiet, elegant, reserved. Very friendly staff who were helpful with anything you asked. Feels like staying in a palace. Lots of cream color, gold accents, mirrors everywhere, like Versailles. Large room with full couch and chair. Very large bathroom, separate walk in shower, soaking tub, double marble sinks, lots of lights, separate toilet and bidet. Large fluffy towels and plenty of them. Fresh fruit and white roses. Champagne also. Really good good maid service too.
23.11.2018
Great hotel
It was amazing
25.08.2018
Great service!
31.07.2018
Quintessential Roma
Perfect location at the top of the Spanish Steps with gracious, accommodating staff. Rooms are a bit small but well appointed. It is a 5 star hotel in Rome so of course drinks or food in the hotel will be expensive but it is all part of the experience. Stay here and enjoy the ambiance.
19.06.2018
Exceptional Hotel
Recently back from a week’s stay at the Hassler. This is an outstanding hotel with exceptional service. From the moment you arrive and Cesare welcomes you to the outstanding conciege , it is a well orchestrated first impression that lives up to it standard throught your stay. My initial room did not hvaecthe view i expected but this hotel will not allow you to be even slightly unimpressed. My room with a view of the Spanish steps was made my stay in Rome magical- it was difficult to leave the room. I asked for a driver to see the city and along came Heatlcliff who was so entertaing and exceptional that i change my 3 hour tour to 5 without hesitation. This is the only plce to stay if you want to stay in Rome...i am planning to be back in Fall.
12.06.2018
Fabulous hotel at the top of the Spanish Steps.
The Hassler is an oasis of calm to come back to after a day of exploring the city. Every staff member goes above and beyond to help and make your stay memorable. Would definitely recommend the Hassler to anyone visiting Rome!
11.09.2015
Outstanding
We got upgraded to a suite. It was the best hotel room I have ever stayed in!!
15.08.2015
Old school elegance in Rome
You can't deny the seamless elegant efficiency of this hotel.
I recommend to book the hotel car to pick you up at the airport. The car and driver are very professional and they communicate with the hotel to anticipate your arrival. The doormen are very friendly and helpful, it was extremely rainy during our stay, the doormen were always there with an umbrella and holding the door open with a friendly welcome back when they saw us crest the top of the Spanish Steps.
26.05.2015
Spent three nights at the Hassler and felt completely relaxed there . Staff were delightful.
I knew it would be expensive and it was, so I'm not complaining ....just accept they charge 5* prices.
Room was compact but well designed.
Daughter was disappointed in spa facilities ,so if you want to swim go elsewhere.
09.03.2015
Fabulous hotel
My husband and I stayed at the Hassler for a long weekend to celebrate our 60th birthdays just before Christmas. We loved the hotel. The service was excellent, we were very well looked after. Salon Eva has a magical, old-fashioned ambience with a pianist in the evenings. Breakfast was served till late every day enabling us to sleep in. The food was so good we did not venture out of the hotel for our main meals. Our room which was Deluxe was modern with a large bathroom. We like a soft bed and found the mattress too hard, but the hotel supplied a mattress topper as soon as we mentioned the problem. We would go back at the drop of a hat!
05.01.2015
Hard to book online..and assure updated rooms.
When booking through Expedia, prebooked, I was assigned a non renovated 20-30 year old bare bone minimum cubby hole with inadequate decor worthy of 2 star or less.
Family run hotel, and staff are fabulous, complained and upgraded to a properly modernized, recently renovated room.
03.07.2014
Perfect hotel in the hear of Rome.
Hotel Hassler was more than I expected - I knew it would be 5 star, but I have stayed at many 5 stars hotels in my time but not like this one. There was nothing that was too much trouble. The staff could almost read my mind. They were good - I mean really good. I am actually going to say that the hotel chains in the USA and Australia should perhaps go and get some lessons in hospitality at the Hassler. Great location - Best every hotel. I am going to make one little comment because it needs to be mentioned. It could be perceived to be a little expensive. A glass of Prosecco was 13Euro, whereas it could easily be purchased for 5Euro in another establishment. Can I just say they serve the best olives/chips/roasted almonds and hazelnuts when you order a glass so I thought that all in all it was ok. I guess that means there was nothing wrong with the Hassler. Not in my eyes. Would love to come back one day - should've thrown a coin in my room as I left.
09.06.2014
Hassler Roma
Great experience. Nothing to complain about. Brilliant place next to Piazza di Spagna.
20.05.2014
Best Views with Royal Treatment
We came here for 4 nights for our anniversary. The service was relaxed and very professional. We could count on the staff to be very friendly and first class every time.
The room was beautiful and very luxurious. The views were spectacular! The bed mattress was too hard for us. I would have liked a softer mattress to sleep in after all the walking. Something like a 'Heavenly Bed' would have made all the difference! Otherwise, we would definitely comeback.
11.04.2014
Amazing
It's amaaaaaazing. We got the Best suit and it was sooo magical. Hassler hotel is the best choice for couples planning to go to Rome
01.11.2012
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