Very central clean and the staff were very welcoming and hospitable.
Lack of a little nespresso coffee machine
11.07.2026
Absolutely perfect. We will be back again
We loved everything-welcoming staff, excellent breakfasts, beautiful room. Excellent location
Hard to find parking but that is just what happens when you are staying in the old town!
08.07.2026
Vasilis was charming & helpful, loved this place.
This is a beautiful boutique hotel in the charming port area. My wife and I were very impressed by the kind and attentive service we received from the hotel manager Vasilis. Vasilis went out of his way to ensure we had a pleasant and comfortable stay.
Also, it must be said, that the breakfast we were served was of superb quality and generous proportions.
29.06.2026
Great location and beautiful hotel!
The location is wonderful!
Breakfast time could have begun a little earlier than 8am
19.06.2026
Hotel muy recomendable
Me encantó lo amables que eran los de recepción y el trato y el hotel. Todo muy limpio
Nada
18.06.2026
Excelente Localização com atmosfera local
Localização e ambiente bom
N/a
07.06.2026
A great place to stay
Clean and spotless, fantastic location with very quiet rooms, exceptional breakfast
We opted for the cheapest room, which was nice, but rather small and a bit dark with only 1 small window. Next time we will go up a level. Having said that, the room looked onto an interior courtyard and was therefore very quiet. My wife would have liked full-length mirror in the room
02.06.2026
Refined charming and relaxing
Upon arrival the smiling face of Karolina made me feel at home right away
All good
29.05.2026
The breakfast was amazing and so was the location.
N/A
14.05.2026
Location, style, staff, ambience
No plugs next to bed, bed very uncomfortable
12.05.2026
Excellent.
The staff, the location, the breakfast. Everything was excellent .
My daughter’s cot was uncomfortable.
11.05.2026
Super gastheer die ons gelukkig waarschuwde voor marathon volgende dag ( en dus veel afsluitingen rondom hotel)en erg zijn best deed om ervoor te zorgen dat wij buiten de marathonroute konden parkeren en daarmee op tijd bij vliegveld kwamen.
Bedden zakten erg door !!! En helaas was er een marathon volgende ochtend en moesten we auto ver weg parkeren, daarnaast was het (sowieso eind lopen omdat ) auto nooit dicht bij hotel geparkeerd kon worden. En best wel gehorig als mensen je kamer passeerden.
27.04.2026
Amazing stay with kind and very welcoming staffs!
Wow wow wow! I have been too 114 countries, many many times over and I really love this boutique hotel because of ALL their staffs! They are super friendly and helpful and made me feel like family. On top of that, this 5 star boutique hotel is full of history and is over 500 years old! They complimentary upgraded me their Jr Suite, which has street view and a bed that is comfortable. If I had to make 1 minor critique is to change their pillows as it is a bit hard. But that is just my taste.
The property is also located 1 min walk to the Venetian Harbour with numerous restaurants all day and night.
Will definitely stay here again simply because all their staffs are top notch.
30.03.2026
Χαλάρωση και πολυτέλεια!
Ηταν όλα υπέροχα! Άνετο πεντακάθαρο και πολύ όμορφο δωμάτιο. Μας αναβάθμισαν σε junior suite. Μόλις 2 λεπτά απόσταση με τα πόδια από το ενετικό λιμάνι και την κεντρική αγορά.Θα ξανά μέναμε εδώ σίγουρα. Το συνιστούμε ανεπιφύλακτα.
Ηταν όλα υπέροχα!
16.11.2025
Perfect location, beautiful building and the service from all the staff was exceptional.
Bed was very roomy.
Mattress was a bit too soft for our liking but that is a very personal opinion.
05.11.2025
Comfortable and handy to all sites and restaurants
Central and great facilities
Nothing not to like
30.10.2025
Exceptional!
Everything, exceptional breakfast, the staff was incredible. Location is above 10!
Pillows were too big and hard, and mattress too soft.
27.10.2025
Excellent hotel
Beautiful hotel with excellent location in the heart of old town. Clean and peaceful atmosphere. Nice and helpfull staff. Great breakfast.
25.10.2025
Erinomainen hotelli
Ihana, rauhallinen hotelli erinomaisella sijainnilla vanhan kaupungin ytimessä. Erinomainen aamiainen. Huone ja yleiset tilat siistit ja puhtaat. Erinomainen palvelu ja miellyttävä henkilökunta.
Huone oli melko pieni ja ainoa, kapea ikkuna oli sisäpihalle. Kannattaa valita suurempi huone, jos majoittuu pidempään.
25.10.2025
Great value for location
Beautiful building with interior in keeping with the design and aesthetic. Staff are very helpful, there was always someone on reception. Breakfast was amazing. Room was well maintained with Molton Brown products available.
We liked everything
23.10.2025
J’y retournerais sans hésitation
Très bel hôtel confortable. Emplacement idéal. Personnel courtois
Rien
17.10.2025
Great Stay
Center of all to see. By the port.
10.10.2025
Great location in the heart of the old town, we were very happy with the large room with mezzanine bedroom and private terrace as well as a smart tv (not that we watched much) was great to connect to for music/news etc in the evenings.
Service at the breakfast was always very good as was the food.
For the money everything was spot on and would highly recommend this hotel!
06.10.2025
Fantastic hotel and location. Staff were very friendly and helpful. Breakfast perfect
Very traditional but modern. Very well decorated and furnished
Nothing
05.10.2025
The location and the beautiful hotel.
05.10.2025
It was just ok
Breakfast. Location. Quiet Room. Balcony.
Staff were polite but not overly helpful or friendly. Room was on two levels so constantly up and down. Bed uncomfortable. Not a 5 star hotel.
19.09.2025
Absolutely lovely beautiful room reception area lovely open courtyard for breakfast very central but yet quiet
15.09.2025
The best boutique hotel in Chania
We had the most wonderful stay at Serenissima Boutique Hotel in Chania. Tucked away in the heart of the Old Town, the location couldn’t be better - just steps from charming cobbled streets, cafés, and the Venetian Harbour, yet wonderfully quiet at night.
The building itself is beautiful - a Venetian townhouse with high ceilings, original stonework, and tasteful modern touches. Our room was spacious and immaculately clean with an elegant, understated décor. The bed was incredibly comfortable, and little details like high-quality toiletries (Molten Brown) and a beautiful bath/shower with just the right amount of pressure. The baby cot was a beautiful Nuna cot and incredibly luxurious for my little one. Even the baby sheet was beautifully embroidered with little animals on it. Attention to detail is next level.
We had two rooms and our rooms linked onto a terrace. This was the best part as we enjoyed relaxing on the terrace every afternoon.
Breakfast deserves a special mention: everything is fresh, seasonal and prepared to order. The scrambled eggs were absolutely divine as well as the pancakes. We loved trying different local cakes/biscuits for breakfast too. The staff were warm and attentive.
Be prepared to cart your luggage at least 7 minutes from the Main Street to the hotel. Chania's streets are very narrow and cars are not allowed after a certain point.
Serenissima is a gem and the absolute best you will find in Chania. We wouldn’t hesitate to stay here again.
If there’s one area for improvement, it would be the block-out blinds. While the electronic blinds are a great feature, one of them didn’t fully block out the light, so the room stayed quite bright at night.
15.09.2025
Wonderfully located hotel in the heart of old town for a classic feel and over the top staff to enhance your visit.
Everything from the staff, to the open air terrace and right in old town where the room was very quiet. The breakfast was cooked to order. It was an amazing stay.
Although there was a mix of firm to softer pillows, not knowing which to select could impact that first night sleep.
06.09.2025
Bellissimo palazzo antico ottimamente restaurato. La camera 7, probabilmente la più bella dell’hotel, è ariosa, spaziosa, con un bel soppalco e un grande terrazzo che dà sulle stradine della città vecchia. Ottima la colazione servita. Personale gentile e disponibile. Molto curati i dettagli. Tornerei senza esitare.
04.09.2025
Miejsce w idealnej lokalizacji, pyszne śniadanie bardzo ładny design
Śniadanie oraz lokalizacja
Nic
18.08.2025
We stayed at several hotels during our honeymoon in Greece and this was by far our favorite! The rooms are spacious and clean, and the bed was extremely comfortable. We loved the area as well and the breakfast was delicious. Highly recommend!
12.08.2025
Una struttura curata e di livello nel centro di Chania
Tutto perfetto! Posizione centralissima, design , stanza, pulizia , colazione
12.08.2025
Ritorneremo almeno un paio di giorni
Camera enorme, bagno pure, curatissima
Nulla, l’unica cosa che ci è spiaciuta non aver potuto provare la colazione perché il nostro volo era troppo presto
01.08.2025
Very pleasant.
Its courtyard and facade had very nice ambience. Staff were attentive and helpful.
Just the stairs but by the end of my trip they were of little consequence.
31.07.2025
The stay at this hotel was wonderful. The staff were extremely friendly and provided everything upon request. We loved our room.
22.07.2025
Wonderful hotel in very convenient location close, but not too close to the old town. Loved the aesthetics and amenities as well as very helpful and friendly staff. Highly recommend this hotel.
20.07.2025
Should be a 7 star hotel..
I cannot praise this hotel enough, no matter how many words I include in my review. The Serenissima Hotel is simply perfect in every way from the staff, to the central but quiet location and it's fantastic breakfast. A special thank you to both Petros and Alex who served our home cooked fresh breakfast each morning, nothing was to much trouble and always attentive. Thank you Caroline for guiding us to the best parts of the island, your knowledge was welcomed and made our stay even better. And finally....thank you to the chef who spoilt me every morning with her home made marmalade, and for giving me a jar full to take home. We are missing you all and hopefully will be back soon.
08.07.2025
Great charming hotel
04.07.2025
A lovely stay
A lovely hotel right in the centre of Chania’s old town. We had a really nice stay and fantastic breakfasts throughout the trip. Note that I have a lot of allergies and they were catered for. So thank you very much. The only thing was that our room had one window which looked out onto the courtyard. Meaning if you had the blind open you didn’t get any privacy. I’d suggest a netted curtain here so that you can have both privacy and daylight. Otherwise a lovely trip with very accommodating staff.
01.07.2025
On a beautiful little street in the Old town of Chania
Very quaint beautiful little oasis.
Amazing staff so accommodating & professional the breakfast was fabulous!
Our AC wasn’t great .
26.06.2025
Good
Nice and comfortable place to stay in a lovingly restored 16th century Venetian house with Ottoman additions. Despite being in a busy part of town, it’s very quiet once inside. The night porter, staff at breakfast (Petros) and Vasssilis (who checked us in) were all very helpful and courteous.
1. Breakfast took a very long time to come.
2. Our junior suite was lovely and comfortable but had no view.
3. Despite being a junior suite, the room only had one armchair and no other comfortable chair to sit in and relax.
4. As mentioned by another reviewer, the staff decided to start cleaning the courtyard with a jet hose at a very early time in the morning making a lot of noise, which lasted for a few hours, thus disrupting the peace and quiet of the guests. No apologies were given.
5. On the day we checked out, the lady at the front desk ignored us for 20 minutes as she was busy chatting to some newly arrived customers, giving them information about where to go, what to do, etc. I had to interrupt them as our pre-ordered taxi was arriving soon and we needed to check out and get directions where to meet our taxi driver.
6. The hammam highlighted in many reviews is no longer functional, and the restaurant is permanently closed.
13.06.2025
Beautiful with lovely hospitality
Serenissima was a beautiful, perfect choice for our two-day stay in Chania. The property is gorgeous, the rooms are very clean, and breakfast is so delicious + set in a stunning dining room. Most of all, 10/10 service -- we were the tourists who didn't know we had to park a few blocks away and carry all our luggage to the hotel (because a lot of the area is walking only). Carolina helped us not only figure it all out when we arrived, but also personally met us on the tiny road we got ourselves stuck in to help with bags. Outstanding hospitality.
11.06.2025
Wonderful hotel, great breakfast.
A pleasant surprise coming into the hotel out of the crowded alleyway. The building is beautiful. There were only a couple plug ins in the European style which was a slight downside. The room was large with two balconies, quiet and rustic but beautiful. The only negative was the bed was not comfortable. The location is perfect! Breakfast was tasty!
10.06.2025
Beautiful historical hotel in the heart of the old town
Very interesting, beautiful, nice and fancy old building. Beautiful interior and decorations. Amazing breakfast (à la carte). Perfect location, in the heart of the old town.
When we arrived, it was my birthday. They didn't recognise it at all, only said congratulations. The air conditioning in the room was very weak. Cleaners started to clean all the public areas with a shower very early in the morning, and it caused a lot of noise. There is no elevator in the building, so you have to carry all your luggage upstairs.
02.06.2025
Very comforting and beautiful stay. So far it's still holding up as the best room we stayed in throughout Greece.
The free breakfast was some of the best tasting food all trip. There was something so comfortable about walking through the front doors ooff the streets of Chania.
The room we were in wasn't the best of views, but not the biggest of deals.
01.06.2025
Lovely hotel with modern facilities in an ancient building very well located close to everything .
The room we had had an internal courtyard view but the room had adequate room, good shower and bed.
The breakfast was very good and the staff very helpful.
Not much. Perhaps a little more space in the room but certainly not a problem.
22.05.2025
Absolutely fantastic stay in Chania’s old town
Clean, comfortable, well appointed room. Breakfast was delicious and the whole place smelled divine - thanks to the huge jasmine tree in the inner courtyard
14.05.2025
Boutique sanctuary on a busy vacation
Location was near the water and all the shopping, on a narrow alley. The staff was gracious and helpful with dinner suggestions and our room was very nice. Wish we could have stayed longer. Be prepared to park a short walk away.
Breakfast was elegant.
30.04.2025
Exceptional
This is a beautiful hotel in a quiet street in the old town, but also near the Venetian port. Our room was beautiful, with an exceptionally comfortable bed. The bathroom was stylish and functional. The a la carte breakfast was delicious and plentiful. The staff were delightful and helpful, particularly Carolina. There’s nothing we can fault about our stay!
Nothing
20.04.2025
A lovely find in the old town of Chania
I travel regularly for work so when I take vacations, I'm selective about where I stay. The Serenissimia Boutique Hotel is a beautiful residence with an excellent location - calm and quiet but only a short walk along the winding streets to restaurants and shops. Our room was spacious and well appointed, the bed exceptionally comfortable and amenities just right. The highlight though, is breakfast - a wonderful selection of local delicacies, served with a smile in the courtyard.
Our stay was everything we wanted and a little bit more.
20.11.2024
Exceptional
super nice bathtub, comfortable bed, minibar with several drinks and snacks, don’t miss the breakfast! - best we had on kreta
thin blankets, but it is common at the hotels on kreta
15.11.2024
Fantastic Boutique Hotel
Located in Chania Old Town on a quiet non-vehicle street. There are only seven rooms. Ours was spacious and well-appointed. Staff friendly and efficient. Great breakfast served every morning. Just a very short walk from the waterfront. A very good restaurant - Tam Tam, is right around the corner. If you're in Chania, stay here.
04.11.2024
A peaceful haven from the hoards of tourists outside
Very elegantly restored and decorated building .
Extremely comfortable bed and quality bedding.
Some internal noise if other guests are using the public areas late.
18.10.2024
Very enjoyable stay - with expert help from reception team organised great restaurants and trips
Lovely quiet elegant hotel in great location near Venetian Harbour with extremely friendly and helpful staff
14.10.2024
Exceptional
An outstanding boutique hotel right in heart of Chania. As Chania can be quite busy and hot it was awesome to walk through the doors at the end of the day to a quiet oasis. The staff were lovely and full of helpful information. They booked our transfers for us and checked everyday to ensure we were happy with our vacation. The room was great, quiet, clean, and comfortable. We could not have asked for any more than Serenissima delivered. Truly outstanding.
08.10.2024
The perfect place to stay when visiting Χανιά.
Quiet and comfortable with delicious breakfasts and friendly, obliging staff. Lovely touches with luxury toiletries and fine breakfast tableware. Steps away from the wonderful restaurants, cafes, shops and port.
23.09.2024
Beautiful and highly recommended
Everything. This is a beautiful property with excellent staff, quality rooms and outstanding breakfast service.
Nothing
22.09.2024
We loved it and hope to stay here again - thankyou!
It was so beautifully presented and conveniently located close to restaurants, bars and the waterfront but still a short walk out of old town.
Staff were very helpful with directions and restaurant recommendations.
Nothing!
29.08.2024
5/5! A great choice for our stay!
Great place in the heart of the old town, just a min away from the old harbour. The room was clean and cozy. Polite staff and ready to assist. The breakfast was the highlight of our stay and the young lady that served it was super kind and smiley. Will book again this place next time at Chania!
27.08.2024
Masterpiece in Chiana
Spacious rooms. Friendly staff . Amazing breakfast
Great location and beautiful island
It’s one of the best boutique hotels we ever stayed at. Accommodating meals for the kids . Beautiful verandas to sit at night and drink wine and good people working .
25.08.2024
Highlight of our holiday!
Everything! The food, the service, the facilities, and the location were all amazing!
Nothing. Everything was great
13.08.2024
Amazing boutique hotel located in the heart of the old town, but on a quiet street. Staff is very friendly and helpful. Breakfast was delicious.
09.08.2024
Perfect stay in the heart of old Chania.
Great location and the a la carte breakfast was one of the best breakfasts I have ever had at a bed and breakfast! I would highly recommend this hotel and would gladly return again.
27.07.2024
Perfect Chania location
The Serenissima is beautifully positioned in Chania Old Town, less than 5mins to the harbour and 15mins to Nea Chora beach. Surrounded by top class restaurants and bars, it’s the perfect location.
We stayed seven nights and the personal service was second to none. All the reception staff could not have been more helpful or friendly, always happy to give tips on their favourite beaches, restaurants etc.
our superior deluxe room was excellent, one of the best bathrooms we’ve ever enjoyed.
Air conditioning was perfect and the beds really comfortable.
In all, the ideal location within Chania Old Town
26.07.2024
Heaven in Chania
Breakfast
Nothing
19.07.2024
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