Un hotel que cumple expectativas y las supera.
Todo ha sido excelente, desde antes de llegar con Fernanda ya organizando toda nuetra llegada, la bienvenida, el poder usar las instalaciones aún sin tener la habitación. El mayordomo de encargó de organizarnos todo lo que le pedíamos, la habitación excelente frente al mar. Y hasta el último día todos, absolutamente todos los empleados fueron muy amables siempre. Un hotel muy recomendado. Ha cumplido nuestras expectativas y más!
Aunque no depende del hotel, diría el sargazo. Más alla de eso, todo ha estado excelente y no hay nada que no nos haya gustado.
18.05.2026
The room was amazing, very clean, infinity pool was awesome:)
Some of the food at certain restaurants was not very good and the portions were very small.
14.05.2026
Was disappointed for the price point
Good staff, rooms were pretty
The food and drinks need some work! The food was not up to par for it to be 5 stars. Also most of the alcohol was watered down. Lastly, no fun entertainment - pool parties, etc
23.04.2026
Enjoying our holidays
Personnel & food
Seaweed
09.04.2026
SUPER PADRE...
Todas sus instalaciones de los 4 hoteles pues podíamos elegir el ambiente que mejor se adaptara a nuestros gustos
La falta de playa cercana y limpia sin sargazo
05.04.2026
Séjour exceptionnel
Hôtel exceptionnel ❤️
Nous avons adoré notre séjour au TRS Yucatan !
Tout était parfait, nous reviendrons !
03.04.2026
Unas vacaciones estupendas
31.03.2026
Trully amazing!
This hotel is a little piece of paradise in our anxious and unstable world. Beauty, palm trees, abundance, and comfort in every possible way. We had a wonderful, spacious ocean-view room where I would happily stay for six months. The variety and abundance of food were impressive, the cocktails were beautiful, the sports activities were excellent, and the entertainment program was always fun. This vacation was worth every cent spent.
The level of care we received here is hard to even imagine.
We would especially like to thank our butler, Alexis Casanova. He was always ready to help with any question, chat with us, and make our days more fun. Every conversation with him lifted our mood.
We are also very grateful to the Helios AM restaurant team:
Manuel
Edwin
Julio
Alain
They were always very attentive, remembered our preferences, and would bring us the drinks we love without us even asking.
Many thanks to the entire staff for the fairy tale they create for their guests. We will definitely return to this hotel next year!
A lot of cargrassum in the sea this time, but you can't help it ((
It's an eco-catastrophe
Perhaps it will be better in other months
27.03.2026
Too manyExtra charges for restaurant and shows
27.03.2026
Fabulous and memorable for all the right reasons - hope to return!
Fabulous adult only hotel. Setting was beautiful with forests, mangroves entwined with creeks and inlets. Although TRS isn't directly on a beach, the other two sister hotels are on a beautiful beach covered in palm trees. Every staff we encountered were exceptional, very friendly and helpful. The e-butlers in each accommodation area were the most helpful people and a great resource for bookings, information and requests. Special shout out Jose & Susana in 65 and Carlos & Naomi in 64 - they all made our stay especially memorable! We'd also like to give a shout out to Max, waiter in Helios and Jeovanni bar made at the Infinity pool - both so friendly, great service and nothing too much trouble.
El Gaucho food was okay, possibly our least favourite meal.
22.03.2026
Overall I would recommend this property Weather was superb
Good food,excellent staff,especially the butlers,good room service.
Excellent variation of restaurants
Gulls around swimming pool
Sun beds need a upgrade in certain areas
Not easy to get a sun bed,even though property was no where near full
In room towels a bit threadbare
Toilet to close to the bedroom
12.03.2026
Luxus, Luxus, Luxus = bravo
Das Personal ist unbeschreiblich zuvorkommend. Ich war in 2020 zum ersten Mal da, großer Unterschied zu 2025, das Management hat gewechselt, viele Annehmlichkeiten kosten plötzlich etwas - Preise varrieren nach Mitarbeiter, das macht das Ganze nicht schön.
Leider ist der Urlaub nicht gut gestartet. Wir konnten erst einen Tag später starten (Flug abgesagt, Shuttle über Booking com gebucht, ließ sich nicht stornieren, neuer Shuttle gebucht, das Zimmer musste gezahlt werden und zuguterletzt war der Koffer nicht in Mexico angekommen. Hilfe? Fehlanzeige. Wir haben Nachweise (Quittungen/Rechnungen zum Einreichen bei den Airlines von Booking com und Hotel angefordert = leider nichts bekommen, kein Support von Booking com oder Hotel somit habe ich knapp 600,- € in den Wind gesetzt - toller Start.
04.03.2026
Eccellente posto per rilassarti
È tutto ben organizzato, in riva al mare ma in mezzo alla natura, con sentieri pedonali che collegano le varie palazzine alla Hall.
04.03.2026
Excellent stay.
The staff! Above everything else, they work so incredibly hard and always go above and beyond.
The hotel itself is beautiful. We stayed in a jacuzzi suite and the room was great and I loved how big the balcony was so we were able to enjoy the large bali seat in the afternoons. The only downside I would say is the toilet, if youre sharing its not quite so private as there is not a lock and not soundproof. However, easily resolved, send the other people to the balcony ha!
The food was truly excellent, I would highly recommend the ribeye from El Gaucho.
Would definitely return or explore other TRS/Palladium properties.
Toilet. Location and access to the beach but I prefer a pool.
18.01.2026
No merece la pena. Cuidado extremo en el check in
Experiencia empañada por la recepcionista, obsesionada en el check in de hacer un upgrade a Paladium Club para multiples beneficios que luego no eran tales, y dejandome en situación incomoda delante de mi compañia con lo que casi me obligó a comprarlo.
Varios despistes de ‘los mayordomos’, desbordados.
Horroroso servicio en las cenas; totalmente desbordados.
Lo mejor, y único, los desayunos. Clima muy agradable y buena calidad.
El resto; meh. Para no recomendarlo más.
30.12.2025
Realmente
Quarto,
Piscinas e restaurantes buffet
Restaurante El Gaucho não corresponde ao que se propõe … nem de longe é um parrilla. Argentina, não serviram os molhos das carnes, e o NY Stripe estava queimado por fora e muito mal assado , e olha que gosto até de carne crua, daria nota 3 pelo esforço, 5 para o serviço, e zero para a comida
29.12.2025
Férias perfeitas !
Simplesmente perfeito !! Desde a recepção no check in ao check out !! Destaque para a Patricia da recepção
Achei as experiências não restaurantes que necessitam reservas totalmente dispensável … principalmente o restaurante El Gaicho, não sei se fazem diferenciação entre hóspedes mas o serviço não foi bem realizado , a carne estava queimada e muito mal feita, por sorte eles contam com muitos restaurantes excelentes de buffet internacional !
29.12.2025
Food choices were good.
There wasn't hot water. Couldn't use the bathtub because the water wasn't hot enough.
19.12.2025
Variedad y servicio
La comida , estando bien, creo seria mejorable
12.12.2025
Experiencia decepcionante en un hotel que se vende como exclusivo
La habitación era grande, la cama grande y sábanas suaves
Nuestra experiencia fue completamente decepcionante y no volvería ni lo recomendaría.
Para ser un resort que se vende como solo adultos y exclusivo, la experiencia está muy por debajo de lo esperado. El servicio es irregular y la atención no corresponde al nivel ni al precio que se paga. Algunos colaboradores fueron amables, pero muchos otros no, lo cual genera una sensación constante de descuido. La figura del “mayordomo” no agrega valor real: la información fue escasa, poco clara o inexistente.
Incluso antes de llegar al hotel, la experiencia ya era negativa. Escribí con más de una semana de anticipación para consultar temas básicos como transporte, restaurantes y celebraciones por mi cumpleaños, y nunca recibí respuesta previa a la llegada, lo cual ya anticipaba la desorganización que viviríamos durante la estadía.
Era mi cumpleaños y esperaba una experiencia especial acorde a un hotel de este tipo. Sin embargo, no hubo ningún trato diferenciado ni atención especial. Nos indicaron que habría un detalle, pero el único que recibimos fue un cupcake simple y de baja calidad, incluso inferior a los postres del buffet. No recomendaría este hotel para celebrar cumpleaños ni eventos importantes.
Desde el inicio se sintió una falta total de orientación. En el check-in no hubo una explicación clara sobre restaurantes, bares, piscinas, eventos o actividades. Básicamente entregan un mapa y esperan que el huésped se las arregle solo. Durante la estadía, incluso conversando con otros huéspedes, fue evidente que muchas personas compartían la misma sensación de abandono, ya que nadie informaba qué actividades había ni qué eventos se realizaban.
Además, para absolutamente todo había que hacer filas y soportar largos tiempos de espera: para restaurantes, transporte interno, atención básica o servicios simples. Esto elimina cualquier sensación de comodidad o exclusividad.
03.12.2025
Excelente resort con buenos restaurantes pero playa decepcionante
El hotel es muy bonito, las habitaciones amplias y muy confortables y silenciosas.
Las albercas muy bonitas especialmente me gustó la alberca de agua de mar, es muy original. Las vistas a la costa de roca.
Los restaurantes a la carta son buenos, el Tentazione en especial me pareció bueno con excelente servicio de mi mesero Marco.
La playa me decepcionó horrible. Primero el mar es color café como lodoso y luego el fondo de mar lleno de piedras muy incómodo. El agua estaba muy turbia entonces no se veían pesces ni tortugas. Se ve que además ha habido mucha erosión y se ha perdido amplitud en la playa.
14.11.2025
Lovely stay, great weather, food needs improving
Great jungle walks, adult pool area and some good restaurants. Room nice and provides all you need, staff are amazing.
Buffet food wasn't always great, got bad tummy a few times from it. Pools get very busy so grab beds early.
11.11.2025
Hotel instalaciones,servicio y atencion exelente, habitaciones sin verificar al 100% antes de entreg
Desayunos limitados, la ubicación de los restaurants correcta. pero lo mejor fue la atención del personal, todo el personal desde los recepcionistas, concierge, drivers, barman's, restaurantes, todos son excepcionales a la hora de prestar su servicio y su atención es unica.
La tina de hidromasaje de mi habitación nunca funciono, no me cambiaron a una habitación donde si funcionara, solamente enviaron a técnicos que estuvieron horas sin poder resolverlo y nosotros sin poder salir de la habitación. Y los días subsecuentes enviaban a los técnicos a hora inadecuadas para la reparación (9 am en domingo, 5:30 pm mientras nos preparábamos para la reserva del restaurante). Lo más justo para nosotros hubiera sido una habitación con el servicio completo o un upgrade por la molestia.
05.11.2025
Calidad TRS
Excelente todo, de principio a fin.
Detalles como la piscina de agua salada, no es tan buena.
31.10.2025
en general todo esta muy bien
todo estuvo genial
28.10.2025
AMAZING SERVICE FOR A BIG HOTEL
Excellent Service and details with my Wife's Birthday celebrations. Good restaurants, amazing Breakfast Buffet. The Show is ESPECTACULAR
Our pool room feels a little humid, and really is not private on the pool area.
22.10.2025
Relaxing stay before travelling around Mexico
Rooms good size and very clean and comfortable. Large complex but the buggy system works for getting around. Staff very helpful
Not enough sunbeds
17.10.2025
Everything was perfect! Food was good, room was clean, service was immaculate! There are bus boys that can drive you anywhere on the resort and are always willing to pick you up. Every building has a butler and they’re always willing to answer any questions. The only down side was the seaweed beaches. Probably a seasonal thing. Still swimmable and could still have a great time on the beach. The service on the beach was great. Brining us drinks anytime we want and always checking up on us. Overall, our experience was phenomenal and I’d visit here again:)
12.10.2025
The staff were very nice and they really went above and beyond. Unfortunately the TRS part of the resort has very damp rooms. We asked them for dehumidifier, they did not have one but used an ozone machine to try to make it better. Food was amazing and I cannot hype the service enough. But still our clothes reales of mold when we got home and our passport were damp when we took it out of the safe. So be warned
12.10.2025
Beautiful property, excellent service. Good food.
We had an amazing stay.
12.10.2025
The spot was amazing! Friendly staff, the Kart/transportation system can be lengthy, or “prejudiced” but I don’t want to pull that card… let’s just day for the 300 blue upgrade which should also make for better cart availability… did not help catch golf carts any sooner.
10.10.2025
The room was amazing and the staff was even better
10.10.2025
My opinion…not a 5 star hotel. Food was very lacking. Servers were friendly. They try and sell you a membership which to me equates to a timeshare as soon as you arrive…high pressure and expensive.
09.10.2025
My husband and I had an amazing time! We relaxed, partied, and rested, definitely a great anniversary/birthday vacation. Our butler Jose was amazing. The massage therapist at the spa Bernice and Luis were amazing. The activity coordinator at the range Carlos was also amazing.
08.10.2025
Felt really tranquil set amongst the forest. Lots of walking paths and plenty of space for all the guests to enjoy themselves. Staff are really friendly and helpful. Butler service is very useful. Liked they are proactive without being intrusive.
08.10.2025
Every staff member was excellent! Our butler Gustavo was amazing taking care of us the entire trip!!
08.10.2025
The staff was amazing. Absolutely the best service I ever had food at the restaurants was delicious room was clean and enjoyed my personal private pool and a floating breakfast. Top-tier definitely will visit again.
08.10.2025
The staff were genuinely caring and professional. We were spoiled in EVERY way. We felt so very cared for. Loved our experience. Second time with a TRS Palladium hotel and we will definitely do it again!
07.10.2025
Second time at this resort, and will gladly return again in future. Nice rooms and resort areas in general, lots of food/resto options, and friendly/accommodating staff.
07.10.2025
Great service, good food and drinks
07.10.2025
Very friendly the vibe was awesome
03.10.2025
Amazing Staff, amazing Place!!
01.10.2025
TRS was exceptional in service, cleanliness, luxury and food. Highly recommend CHIC show. So fun and high energy, professional entertainment. Will return!
30.09.2025
Loved this resort, food was fantastic, amenities great, value great, peaceful quiet beautiful and service amazing. Cant wait to come back. I could do without the pushy salesperson in blue shirts , everything else perfect
30.09.2025
The staff was so friendly, always willing to help out. The little attentions were The property was very nice and clean.
27.09.2025
The best resort I’ve ever been to, hands down. Stayed for one week and can not say enough good things about this all inclusive!
27.09.2025
The staff were very polite and friendly. The room was a little run down and dark. It's so humid everything was damp. They push really hard for you to sit through the vacation club sales pitch (don't do it!). Some of the food was great, the French restaurant wasn't.
26.09.2025
This was the vacation of our dreams! The whole property is beautiful and designed thoughtfully. Staff were all above and beyond friendly and helpful.
26.09.2025
The staff was amazing, everything was clean and I loved how much everyone was so attentive of us. it truly felt like we were seen and cared for personally on the resort.
24.09.2025
My recent stay at the TRL Yucatan was absolutely fantastic. The food was amazing, offering a wide variety of delicious options that satisfied every craving. The workers were wonderful—always friendly, attentive, and eager to help, which made the experience even more enjoyable. The rooms were spacious and nicely decorated, providing a comfortable and relaxing atmosphere. Overall, it was a memorable vacation, and I would highly recommend TRL Yucatan to anyone looking for a great getaway.
24.09.2025
Had a great Tim
24.09.2025
Staff very responsive and accommodating.
The property is beauty with lots to do!
The food was pretty bland though. The other hotels on property food were a bit better.
23.09.2025
Overall beautiful but not sure i would go back.
Hubby and I were here for a week.
Let’s start by saying that it was our first time at TRS and probably the last.
We arrived really late at the hotel (around 4.15pm) and we didn’t get to go to our room until 5.30pm. The check-in was very nice and Kelly was absolutely a gem. BUT such a long process to check-in and then we met several ptc people and they all tried to sell us upgrades and club memberships etc… too long. We were tired and hungry and the long check in process was not what we needed. That being said everyone working at the lobby was very friendly and super nice. Natalia and Laura were super nice too.
Breakfast buffet is absolutely fantastic. Anything you could ever want, and good quality food, from Mexican deliciousness to eggs cooked in any possible way, to fruit, sweets, cold meats, breads, literally anything and everything.
Lunch buffet is also super delicious at Helios and Guadalupe and Manuel are the best!
We dined at Helios and it was meh. We dined at La Boheme and everything was super heavy. Lots of cheese, butter and cream… very heavy and flavors meh.
We then tried El Gaucho and it was very good, a steak house basically. Very nice environment and good meat and good food overall. Eduin was super nice (i hope I spelled his name right)
The best part of the entire vacation was Limber, a Mixologist in the Beach Bar. He was absolutely brilliant and his drinks were always spot on. His master Tequila Class was so much fun and him and Adela made our day.
23.09.2025
Place was amazing staff really helpful, food top notch and the best room service 24 hrs loved it!!!!
17.09.2025
Nice Clean room
16.09.2025
One of the top resorts I’ve visited in Mexico. They treat their guests like royalty. Resorts are beautiful including all 4.
16.09.2025
⭐️⭐️⭐️⭐️⭐️ TRS Yucatán – An Unforgettable Stay!
My husband and I stayed at TRS and booked the villa with a private pool – it was absolutely amazing! From the moment we checked in, everything felt smooth and welcoming. Mitch helped us with check-in, and he was so friendly and genuine, taking the time to explain everything and make us feel comfortable.
We were lucky to have three incredible butlers – Jesús, Jessica, and Naomi – who were always so kind, attentive, and quick to answer all our questions. They made our stay so effortless, smoothly booking all our dinner reservations and making sure every detail was taken care of. Anytime we needed a golf cart, whether we were at the spa or around the property, our butlers were just one text away and always made sure a driver picked us up right away.
The food was absolutely amazing – luxurious and far beyond a typical all-inclusive. Each restaurant was elegant, with so many to choose from! Our favorite was El Gaucho, where the food and atmosphere were simply unforgettable. Since this was my birthday trip, the staff went above and beyond to make it feel so special – our dinner tables were always beautifully decorated, which was such a thoughtful touch. The servers, hosts, and chefs were all outstanding – every sing
15.09.2025
Second time visiting this resort and it did not disappoint. The staff was very attentive and positive. Shout out to Fernando, the waiter at Helios dinner who went above and beyond. Andres and Alessandra did a great job leading the resort activities. And Fernanda the expedia ambassador made the birthday celebration feel extra special and did a great job checking up on us during the stay. Thank you all for your hard work and for making this trip so memorable! Get ready to enjoy top service when visiting this resort.
12.09.2025
Pool, dining options, service!
11.09.2025
The service was amazing. The staff were super friendly. Great restaurant and foods.
10.09.2025
I love it here so beautiful and everyone was hospitable and made me feel special every day I was there I will definitely be back ❤️
09.09.2025
We had an amazing stay at TRS Yucatán! The resort is beautiful, the pools and grounds are spotless, and the food and drinks were delicious. What really made our trip special was the staff — they were all incredible. Huge thanks to our butlers Naomi, Jessica, Jesus, Jose, Gabriel, and Maykent, Patricia at the front desk, Eduardo the Bellman, and Angel at the Members Pool. They truly went above and beyond!
The beaches here are a bit rockier than other parts of Mexico, and there was a lot of seaweed during our visit, but the hotel worked hard to manage it. Honestly, the pools and the jungle setting more than made up for it. Riviera Maya is really about the jungle beauty, not just the beaches.
We rented a car and loved exploring Tulum and Playa del Carmen — highly recommend doing the same. Overall, a fantastic trip and we’d love to come back!
09.09.2025
Perfecto
Nos encantó! Un resort muy completo. Nos encantó el restaurante helios para desayunar y comer, la amabilidad de todos los empleados del hotel, la tranquilidad del hotel. Además puedes visitar los otros hoteles que hay dentro de Grand Palladium y está bien para echar un vistazo a otras zonas.
08.09.2025
Only problem the housekeeping didn’t clean the bathroom every day
08.09.2025
Expedia made sure we were treated extra special for our anniversary. Overall great experience at TRS Yucatan.
08.09.2025
What I dont like about this resort is that you must make reservations for a la carte restaurants; otherwise it's nearly impossible to get in. What is the point of having all inclusive then you cant even flexible with where you want to dine in?
04.09.2025
The property was so gorgeous with all of the trees and pools. My room was top tier even with the garden view. Loved the adults pool area. And everyone was so nice and hospitable. Spa is a must! I could have stayed there all day long. It was so much to see . Next time I will stay longer .
03.09.2025
Love the staff and transportation around the property
02.09.2025
Our stay at TRS Yucatan was nothing short of amazing! From the moment we arrived, we were treated with top-notch service that made us feel welcome and pampered throughout our entire visit.
The food was absolutely incredible—truly one of the highlights of our trip. With a wide variety of restaurants and dining options, there was something to satisfy every craving. From gourmet à la carte meals to creative cocktails and fresh local flavors, every bite and sip was expertly prepared and delicious. We especially appreciated the attention to detail and high quality of both the cuisine and presentation.
The drinks were equally impressive. Whether we were lounging by the pool or enjoying a nightcap at one of the stylish bars, the bartenders delivered perfectly crafted cocktails with a smile. The drink menu was diverse and upscale, and the service was consistently fast and friendly.
What truly sets TRS Yucatan apart is the level of personalized attention and care from the staff. Everyone we encountered—from concierge to waitstaff—was professional, warm, and genuinely committed to making our stay unforgettable.
If you're looking for a luxurious, adults-only getaway with outstanding food, drinks, and service, TRS Yucatan should be at the top of your list. We can't wait to return
01.09.2025
The resort is huge and you can check out other properties too, which gives you plenty of food options. The infinity pool looks out over the ocean and never felt crowded. The staff were always friendly and helpful, which made the stay really enjoyable!
01.09.2025
This place was simply amazing. The food here was amazing and definitely eatable. I know people worry about all inclusive food but this one is top notch. The butler service was very unique and amazing. Could order room service 24/7 and it’s included with your stay
01.09.2025
TRS Yucatan was absolutely amazing! My wife and I were skeptical and just did it at the last minute and it was literally perfect from beginning to end!!
If you're considering it, just do it!!
31.08.2025
The best customer service I’ve ever experienced at a hotel. Very friendly and attentive
30.08.2025
We visited TRS Yucatan to celebrate our honeymoon, and we will definitely be returning. We appreciated the service we received to make our celebration as memorable and seamless as possible.
30.08.2025
Staff was over the top with their service and kindness. 10/10 experience. Safe, clean, easy to navigate for our first out of country experience.
30.08.2025
Everything about this place was amazing. The staff was so accommodating and helpful. Our room was beautiful and clean. So many food options and loved all of them. I have nothing bad to say about this place! And will definitely visit again!!
28.08.2025
The property is beautiful and there’s so much to do! The activities everyday are a must. We also were able to meet some lifelong friends at this resort that made the experience even better! The restaurant options are also very good. I think the best thing was the staff. They are so helpful and attentive it made us feel so special the entire time. They were so quick to help you with any issue. Here are just a few names of people that made our stay wonderful. To our ambassador Fernanda Pichardo, and to our butlers
Gustavo, Patricia, Alexis and well as Alejandro with the wine tasting and helping us at Helios. There’s so many other amazing employees I can’t even name all of them. We will definitely be coming back! Definitely try out the spa for a massage and the Chic show/Bingo was super fun!
28.08.2025
Safe, Secluded, & Quiet
27.08.2025
Great service, fun activities and beautiful.
26.08.2025
The staff at TRS and all of the Palladium resorts were amazing. So attentive and friendly.
The food is pretty bad with the exception of the IO pool bar that had a rotating daily snacks and lunch.
We did the PTC upgrade but didn’t really see what the big deal was. Maybe if the hotel had been at full capacity it would have made a bigger difference.
26.08.2025
Great resort. Everyone was super friendly & recommended areas to dine at. Restaurants were great. Staff was super helpful with anything related to transportation, reservations & money exchange. Everyone made the stay enjoyable and relaxing. Definitely recommend.
26.08.2025
ESTANCIA DE ENSUEÑO EN EL TRS YUKATAN
La atención y servicio del personal destacando al gerente del Trs Jonathan que nos soluciono cualquier imprevisto de la manera más satisfactoria y eficiente, un gerente de 10.
No pudimos hacer uso de la playa por el sargazo
25.08.2025
The Resort was absolutely Beautiful. The Staff was Amazing.Sarah and her Bartender Team from the Lobby are 10/10. We so love them!!They were So Freindly and Fun When we hung out at The Bar . They make Amazing Drinks . Presentation of the drinks looks like something from magazine. Estephanie and Beach Staff were Just as Amazing. The Bulters Antonio and George were Great Very Friendly and accommodating to our needs . The Food Was Amazing . I highly recommended TRS Yucatan
25.08.2025
Excellent Service. All personnel were friendly and knowledgeable.
24.08.2025
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